Hola my lovelys! How art thou on this miserable Sunday? With the wind howling, rain slashing at the windows, I'd much rather be in bed. With a cup of tea. And a smutty book. Alas, I am at my new job, sitting at a desk. With a cup of tea. And a smutty book. So 2 out of 3 ain't bad, I suppose.
How's the new job going you ask? Not terrible. And I know that doesn't sound very confidence inducing, but I am pretty happy at the moment. It's a strenuous account that I am currently working on (most of the country hates us), but I am really thankful for all the support given here. The people are fantastic as well. I've made so many good friends in this short time and I know that these are friends for life. And if they aren't, well, it was a helluva fun time while it lasted.
The job itself is on the phones for a utilities company that most of the country is having a FIT about because they are introducing charges for something they've never had to pay for before. But with the country growing, and a generation of entitled people, there was such a deficit, something had to change. And really, guys, it's 2015. Time to catch up to the rest of the world who have to pay.
But I think the customers are the most frustrating thing about this job. Like any customer service role, you get the WHOLE spectrum of people. Some are amazing, who literally invite you over for tea the next time you are near their house for helping you. And some...well...leave something to be desired. I work for a water company now and some of the things people have said to me are outstanding. The one that sticks out in my mind the most is that "people in Africa get better supply than us." Uh, Sir? I BEG to differ. I mean, you are more than welcome to go there and see for yourself first hand how "great" there water supply is in most places. Cop on dude. I know it's frustrating that there is an UNPLANNED outage in your area due to a BURST water main, but seriously? Use your effing brain. I know Ireland still has a lot of lead pipes, but really.
The actual job itself is fine. I work in what's called the Networks Department. My job is to handle any issues not pertaining to a bill. Discoloured water? Call me! No water? You've got my number! Blockage on the sewer line? Ring Ring Ring Hello? I can certainly raise a case wtih your local water department, John, in regards to your issue. See? Not the worst job. It's really difficult, though, when there is nothing you can do further for a customer as it is private side issue.
Overall, it's going ok. I think I can be very happy here for the rest of my time in Ireland, whether that is until March or May. Whichever comes first.
